Job Title: Call Agents
Slots: 3 positions
Location: Lagos
Please note that this position is performance driven. We have deliberately given detailed explanation in order to help applicants make informed decision about their suitability for the position, before making an application.
You will be office-based Sales Agent. This means you will sell company services via outbound telephone calls, emails, social media, etc

You will take inbound calls and respond to emails; handle customer inquiries both telephonically and by email
You will manage and resolve customer complaints, as well as provide customers with product and service information
You will enter new customer information into system; update existing customer information
You will process orders, forms and applications
You will identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary

You will document all call information according to standard operating procedures
You will complete call logs, produce call reports
Experience:
6 months Sales/Tele-marketing Experience.
Experience in online Marketing and Sales
Familiarity with eCommerce within the Nigerian context
Understanding of operations and processes of online business Models
Evidence of appropriate Sales or relevant training
Competence: Skills, Knowledge, Personal Attributes

Familiarity with Marketing and Sales of products and services online
Proficient in the use of Social Media
Good working knowledge of Microsoft Excel, Word, and Power point
Excellent Communication Skills (Written & Oral).
Certifications in Sales/Digital Marketing will be an added advantage.
A Goal getter and team player.
Able to work under pressure & meet deadlines with little or no supervision.
Excellent people skills and street smart.
Open to learning and willingness to share knowledge & experience with team members.
Able to manage/supervise Sales Agents
Neat, articulate and respectful.

How To Apply
Any person who feels qualified can attend the Walk-in Interview session, according to the schedule given below.
Simply study the website. Prepare a 5 minutes PowerPoint presentation on how you intend to fit in and excel in the position of your interest. Your presentation should capture a brief introduction of yourself, your qualification and any relevant experience; market analysis, marketing plan, and sales forecast must be given priority in your presentation. However, figures, expectations, and assumptions must be realistic.
Please note that successful applicants must own the basic work tool for this business: electronic tablet running on at least 10GB data plan/month. Preferably, applicants should make their interview presentation on this device.

Interview Venue:
Walk-in Interview takes place at our Ikeja Lagos office:
TTC, 2 Fadeyi Street (Opp Holy Trinity Hospital),
Off Obafemi Awolowo Way,
(Opp Access Bank),
Ikeja Lagos.
Successful candidates at the interview will start work on Monday August 1, 2016.
Interview Time and Date: 12pm Tuesday, July 19, 2016: